Frequently Asked Questions

Please see the schedule of fees for more information.

We are located at the Corinda Park Scout Den, 37 Quarry Rd, Sherwood, 4075.

The building is a large green wooden hall and is located between the railway overpass and the town-house development. It is in "Hives Park".

Click here to view the Google Map.  (You will need to click on the "Back" button of your browser to return to this page.)

The Kids Matters Booking Office is located at Sherwood Rd, Toowong. The Kids Matters Booking Office is part of ABS Office – Affordable Business Solutions, Toowong. ABS is an integral part of our business and is your first point of contact with Kids Matters.

Phone: 1300 136 596.
This number will connect you with our main reception and bookings office. Most, if not all, of your calls will be dealt with there. If required, they will be able to put you through to the accounts & administration department.

Email:
Main reception and bookings – info@kidsmatters.com.au
Accounts and administration – admin@kidsmatters.com.au
Or use our online contact form

Fax: 07 3112 6120

The booking fee is an upfront deposit that is required before your first appointment.  It will be refunded at (or after) your last session. In the event of late-notice cancellations (less than two working days notice) or failure to attend a booked appointment, the booking fee will be deemed as lost and will need to be repaid.

In the event of 2 missed appointments in a row without advance notification, you will be required to pay for any new appointment in advance, as well as a new booking fee.

While we appreciate as much notice as you are able to give, as long as Kid’s Matters is given at least two working days notice, an appointment can be moved or cancelled without loss of the booking fee.

In the event that all appointments are cancelled, without attending any appointments, your booking fee deposit will not be refunded.

 We are a recognised provider with most health funds.

• Visa, mastercard, bankcard
• Eftpos
• Cash or Cheque
  
  • Cheques should be made out to: Kids Matters Occupational Therapy.
• Internet Banking
  
  • Is available. Please contact us if you wish to pay by internet banking, and we can give you the details.
  • Always email us when you have made a payment to let us know.