FREQUENTLY ASKED QUESTIONS

Where is the clinic?

We have three clinics in Brisbane and look after all areas.

Our Yeerongpilly clinic is located at 2/747 Fairfield Rd, Yeerongpilly.

Our Aspley clinic is located at 5/1289 Gympie Rd, Aspley.

Our Greenslopes clinic is located at 90 Juliette St, Greenslopes.

What do I need to bring?

Anything you think may be relevant such as:
▪ Reports from any professional you have seen in the past for your child.
▪ If your concerns centre around school issues, your most recent school reports.
▪ If your child struggles in new situations, be sure to bring a comfort toys/object that will help them cope better.
▪ If your child needs to eat/drink frequently when under stress, please bring what works for them, as we want to see them at their best and utilizing their coping strategies.

What do we wear?

Comfortable play clothes! Occupational therapy can be very physical and sometimes messy, so comfortable clothes are the order of the day.

The gym is a “no shoe” zone. It has rubber matting and concrete floors, and big soft cushions to crash in. If your child has issues with these surfaces, be sure to have some soft footwear (socks) to help them be more comfortable.

How long will I be there for?

Assessment sessions usually run for 50 minutes. It is wise to arrive 15 minutes beforehand to complete any outstanding paperwork.

Treatment sessions are also usually 50 minutes in duration, unless otherwise organised with your therapist.

Interactive Metronome sessions are usually 30 minutes in duration.

Please allow for extra time after the completion of your session for payment, and/or booking of future appointments.

If you are unsure how long your session will be for, please don’t hesitate to contact admin on 3392 6133.

What should I expect at an assessment?

Every assessment is different, as every family is unique. Some families may only need a brief session to ensure the therapist is up-to-date on your child’s background and current priorities, whereas other families may still be searching for the ‘missing piece of the puzzle’.

Assessments may involve:

▪ Talking with you to learn about your child and your priorities for them. For children who will be assessed at school, this may occur by telephone, as well as discussion with your child’s teacher.
▪ Observations of your child playing and doing the tasks that are required of them during their day, and looking at samples of their schoolbooks or similar
▪ Formal assessments where this information is required
▪ Liaising with the others on your team such as reading previous reports

Do parents come in?

Yes – especially for the young ones, and early on. You are the expert on your child and we need your insights and assistance. As the relationship between your child and your therapist grows, you and your therapist may decide the time is right for you to step out of sessions.

Can I ask questions?

Certainly. Although, during formal assessments we ask that you wait until a natural break, or until testing is completed. If you have a question after the session, you can email your therapist. They will get back to you when they can.

What happens in treatment sessions?

Play is the focus – we find your child’s interests and passions and build their skills from there, widening their range of play choices and improving their performance. As we interact with them, we use a variety of tools including:

▪ Suspended equipment
▪ Large balls
▪ Typical children’s games and toys
▪ Arts, crafts and dress ups
▪ Aromatherapy
▪ Music – highly specialized for specific purposes
▪ Various pre-academic and academic materials and tools as required (pencils, crayons, scissors, stamps, books, paper, glue, puzzles etc)

Most children enjoy coming to “OT”. Sometimes this takes a little while, as highly anxious children become more accustomed to the environment and they and their therapist work out a rhythm that brings out the best in that child. If your child is prone to tantrums, please know that we are used to dealing with them and will do our best to help your child to experience them less and less over time.

We encourage your child to take the lead to explore and problem solve, to stretch to that “just possible goal” with appropriate support. We model ways of you doing the same at home for the best and fastest outcomes.
Together you and your therapist work out what works best for you, your child and your family. In order to be most effective, it is important to maintain a dialogue with your therapist – therapy can be very confronting at times. We can alter our approach and help you over hurdles only when we know where, when and what type of challenges they are.

Why do you play with them? When are you going to start working with my child?

Young children learn best through play, it is at the centre of our therapy. So you will see us observing their natural play, and proposing games that will reveal their sensory, motor and cognitive abilities to us in assessment sessions and in treatment.

How often are sessions?

The frequency of sessions may change based on the concerns that you have for your child, the severity and complexity of their difficulties, what times are available and whether or not they suit your family.

▪ Initially, we usually recommend at least 6 weeks of weekly to fortnightly therapy, at that point, together we can determine what the best next step is for you.
▪ We recommend having more sessions booked than you need, as the clinic is very busy, and empty spots fill quickly.

How is therapy determined – do you use set programs?

Every child and family is unique, for that reason, therapy is highly individualized to meet your specific needs. Although the frame of your therapy may look similar to that of other clients, the specific strategies, intensity and duration will be particular to your child and your situation.

What evidence is there for the therapy that you do?

There is a great deal of clinical evidence, and growing empirical evidence for the therapies we utilize. Please discuss your concerns with your therapist who can discuss the evidence base for the therapies utilized with your child in depth with you.

I’m not sure that a 1-1 session in the clinic is right for me?

We understand!

We have several options available to you. These include:

▪ home and school visiting
▪ clinic based therapy in the sensory gym or paired sessions
▪ Education within sessions and through presentations for parents and teachers are also on offer including “Play15 Expert Partners”, “Using Sensory Tools for Calm & Engaged Kids”
Groups and Workshops

What fees does Kids Matters charge?

Please see the schedule of fees for more information.

Is Kids Matters a recognised provider with health funds?

We are a recognised provider with most health funds, and are able to process the claim at the time of the appointment for our Yeerongpilly clients.

What payment methods does Kid's Matters accept?

▪ Visa, mastercard, bankcard
▪ Eftpos
▪ Cash or Cheque
▪ Cheques should be made out to: Kids Matters Occupational Therapy.
▪ Internet Banking
▪ Is available. Please contact us if you wish to pay by internet banking, and we can give you the details.
▪ Always email us when you have made a payment to let us know.